ORDERING INFORMATION

Shipping Point

All products are shipped FOB Wetumpka, AL by USPS, UPS or the most economical LTL carriers unless special arrangements have been made. FedEx is available through 3rd party billing only. All charges are Prepay & Add and are invoiced along with material. Inside delivery and special instructions must be notated on the purchase order.

Cancellations

Orders are not subject to cancellation without written authorization. Please note that once a product is picked up by the carrier, cancellation is not possible. A return to Arden may be possible but any extra charges will be issued to the dealer. Custom orders that are in process of being produced are not subject to cancellation. Cancellation of any part of a custom order once production has begun will be subject to cancellation charges, production charges and/or cost of product.

Drop Shipments

No shipments on behalf of your company will contain material or markings which would identify Arden Label as the provider of the goods.

Terms

Our terms are Net 30 days. Upcharges may occur with any unpaid balance after 30 days. Credit card, checks and ACH payments are accepted forms of payment.

Damage Claims

All claims for in-transit damage or loss of merchandise needs to be reported immediately. Damaged product is usually inspected by the carrier before a claim can be submitted. If possible, please provide pictures of the damage. Please be aware that you will be invoiced for the reshipment and once the claim is paid, it will be applied to the original invoice. 3rd party billing transit damaged product should be filed by the 3rd party carrier. Arden will help furnish the information to prepare your claim.

Overruns / Underruns

Arden attempts to keep the over/under runs to a minimum. However, we run to the industry standard on custom items of a 10% over and under runs. Orders requiring no “overruns/underruns” are subject to a surcharge.

Returns

Product may not be returned without authorization from Arden Label. Please call or email to receive an authorized RA#. Unauthorized returns may not be subject to credit memos. The minimum restocking charge is 20% of the returned product only. All freight charges of the original invoice is the responsibility of the customer. Product over 60 days from the shipment date is not subject to credit. Custom items are not subject to return. The dealer will be responsible for freight both in and out on returned items.

Minimum Orders

Arden has no minimum order requirements on stock items.

Errors

In the event of an error on the part of Arden, Arden will promptly reship the correct products using the most economical shipment method. In the event of a shipment error on the part of the dealer, the dealer will be responsible for freight for the return and reshipment.

Visa & Mastercard Charges

Arden accepts Visa, Master Charge, and ACH Payments. Invoices over 60 days old are subject to an extra 3% processing fee.

Delays and Defects

Arden is not responsible for delays in manufacturing, delivery or other nonperformances due to labor strikes, weather or any other circumstances beyond our control. Arden is not responsible for any carrier delay of any kind. If you choose to reship product due to carrier delay, the dealer will be responsible for all invoices related to that Purchase order number. Arden’s liability for defects in material or workmanship is limited to replacement of products only.

3rd Party Freight Billing

All 3rd party freight billing orders will incur a $1.00 handling fee.